When a valuable employee quits, it’s a big loss for your organization. But it can also be a chance to gain insight into what your company is doing well — and to identify areas for improvement.
The best way to get honest feedback is from a departing employee. They no longer have to rely on your organization for a job, so they have the freedom to be brutally honest. Some of their answers may be hard to hear, but this type of feedback is vital to the success of your company.
If you want to gain insight into how you can improve your organization, consider these exit interview questions:
Why are you leaving?
Let your departing employee tell you, in his or her own words, why they are leaving the company.
What prompted you to start looking for another job?
Was it one incident that kicked off their job search, or does their new opportunity better align with their career goals?
How would you describe the culture of this company?
Does their view of your organization’s culture match the culture you wish to cultivate?
What does your new job offer that this job doesn’t?
This can give you an idea of what the competition is doing in terms of recruiting the best professionals out there.
Did you have the resources to effectively do your job?
Discover if your employees have the tools they need to succeed. Their answer could inform future onboarding procedures and training initiatives.
Would you recommend working at this company to friends or family?
If the departing employee wouldn’t recommend your company to others, find out why and fix it.
Were you comfortable talking to your managers about problems?
Make sure your managers are providing the support their team needs.
Did the job match your expectations?
If the job didn’t match their expectations, you may want to consider revising the job description and responsibilities of the position.
What is one thing you would’ve changed about your job?
The answer to this question can help you determine the type of person you need to recruit to replace your departing employee.
Are there any other unresolved issues you would like to address?
Give the departing employee one last chance to express their feelings and get everything off their chest.
Exit interviews are vital to employee retention. There may be ongoing problems within your organization that you need to address. And exit interviews are one of the only times you can get honest answers from your employees. So when a valuable employee decides to leave your organization, use it to your advantage and find out how you can improve.